From Stigma to Support: How Language Shapes Patient Care 1902

Learning Objectives:

• Upon completion, participants will be able to define the concept of the “difficult patient” and explore how language and perceptions can lead to negative interactions. They will also be able to describe the impact of social inequities on patient experiences in healthcare settings.
• Upon completion, participants will be able to demonstrate effective communication strategies which include empathetic listening and de-escalation techniques to improve patient engagement.
• Upon completion, participants will be able to describe the importance of systematic and institutional support such as inter-professional collaboration to improve patient outcomes.